The TAM is the central point of contact for their assigned NTT Security Clients; building solid trusted-advisor relationships with excellent service delivery, measured by client satisfaction and retention. They may also serve as an internal resource/consultant on unassigned clientele. Their proactive engagement, consultation and forward thinking, throughout the client’s lifecycle is critical to ensuring excellent service delivery. The ideal candidate will have experience working with, or for, an MSSP and have proven experience advising clients on proper utilization of Managed Security Services and other SIEM tools. They will consult clients on industry best practices and generally accepted information security principles and assist clients in the development of information security strategies, frameworks and roadmaps.
The Technical Account Manager will manage multiple customer accounts as assigned, supporting and managing the entire lifecycle, post sales. They will drive the NTTS Client portfolio to increase strategic position, regularly advise and consult on security posture and help identify upsell opportunities. He/she will provide oversight and traction to customers’ issue resolution and will establish and sustain close engagement with key stakeholders, namely sales, SOC, Engineering and Consulting teams.
The Technical Account Manager will be an influential, decisive team member in stakeholder engagements. They will support clients in the development of information security strategies, frameworks and roadmaps and continuously evaluate market opportunities and shifts. They’ll rigorously identify and adjust to customer needs; ensuring value proposition.
The ideal individual in the Technical Account Manager role will possess:
Essential skills required of the role include:
Employees enjoy working in a business casual environment with a comprehensive benefits package including Medical, Dental, Vision, Life and Disability insurance. Flexible spending and 401k plans and a generous paid time off program.
Pre-employment backgrounds and drug test are required.
Equal Opportunity Employer Veterans/Disabled and other protected categories.