Technical Account Manager

1 week ago
# of Openings
Service Delivery


The TAM is the central point of contact for their assigned NTT Security Clients; building solid trusted-advisor relationships with excellent service delivery, measured by client satisfaction and retention. They may also serve as an internal resource/consultant on unassigned clientele. Their proactive engagement, consultation and forward thinking, throughout the client’s lifecycle is critical to ensuring excellent service delivery.  The ideal candidate will have experience working with, or for, an MSSP and have proven experience advising clients on proper utilization of Managed Security Services and other SIEM tools. They will consult clients on industry best practices and generally accepted information security principles and assist clients in the development of information security strategies, frameworks and roadmaps.


The Technical Account Manager will manage multiple customer accounts as assigned, supporting and managing the entire lifecycle, post sales.  They will drive the NTTS Client portfolio to increase strategic position, regularly advise and consult on security posture and help identify upsell opportunities. He/she will provide oversight and traction to customers’ issue resolution and will establish and sustain close engagement with key stakeholders, namely sales, SOC, Engineering and Consulting teams.


The Technical Account Manager will be an influential, decisive team member in stakeholder engagements. They will support clients in the development of information security strategies, frameworks and roadmaps and continuously evaluate market opportunities and shifts. They’ll rigorously identify and adjust to customer needs; ensuring value proposition.


The ideal individual in the Technical Account Manager role will possess:

  • Commercial and Enterprise customer management experience across several IT disciplines
  • Customer Management experience across wide variety of IT projects, preferably in IT Security, virtualization and cloud security
  • Ability to advise clients on proper utilization of Managed Security Services and other SIEM tools to include:
    • Selection of logging devices and applications to support detection of advanced attack methods
    • Design of proper log collection architecture based on client environment and detection requirements
    • Interpretation of client risk and information security objectives to define effective security alerts priority of alerts, and escalation procedures
    • Understand, design and implement client reporting requirements
  • Ability to create resilient security architectures based on clients’ requirements and best security practices to detect and protect against advanced threats
  • Knowledge and experience working with a wide-range of enterprise technologies. Experience working with, but not limited to:
    • Security and Network devices
    • Managed Services, specifically Managed Security Services
    • Device Management and Cyber Security Incident Management
    • Enterprise Service Management (ESM) platforms such as ServiceNow
    • ITIL or similar process exposure
    • Quality standards knowledge; preferably certifications
    • Interpretation of security incidents to actionable items with recommendations.


Essential skills required of the role include:

  • Strong customer-facing and internal communication
  • Strong documentation rigour and skills
  • Ability and confidence to act with decisiveness on critical decisions
  • Active Listening
  • Critical Thinking
  • Deductive Reasoning
  • Problem Solving
  • Maintaining a professional demeanour and attitude while being assertive
  • Exercise influence over a wide range of individuals at all levels of technical & business leadership
  • Ability to multi-task and make sound judgments in a fast-paced environment.
  • Ability to challenge information if the response does not fit the situation
  • Strong interpersonal & relationship building
  • Ability to learn and develop quickly


Minimum Qualifications

  • Advanced experience in implementation and operational experience with enterprise SIEM tools
  • Previous security device installation, configuration and troubleshooting experience helpful
  • Previous multi-client consulting experience with client IT management
  • Knowledge of security models, industry best practices and generally accepted information security principles
  • Understanding of privacy, regulatory and compliance issues and development of enterprise wide security management programs
  • Experience managing customer accounts (services delivery, on-going customer care)
  • Strong project management skills
  • Excellent verbal and written communication skills
  • Ability to formulate and communicate highly technical and complex security concepts to both technical and non-technical audiences in a clear and effective manner
  • S., Information Technology or Information Security or equivalent work experience
  • CISSP certification preferred





Employees enjoy working in a business casual environment with a comprehensive benefits package including Medical, Dental, Vision, Life and Disability insurance. Flexible spending and 401k plans and a generous paid time off program.


Pre-employment backgrounds and drug test are required.


Equal Opportunity Employer Veterans/Disabled and other protected categories.


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