The Technical Support Specialist is responsible for first and second level support for all standard software and hardware. This position provides effective diagnostic evaluation of internal customer needs and uses good judgment and timeliness in responding to and resolving each issue to the customers’ satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems; timely response to telephone calls, e-mail and requests for technical support. The position requires maintaining accurate documentation, tracking, and monitoring the problem to ensure timely resolution.
NTT Security employees enjoy working in a business casual environment with a comprehensive benefits package including Medical, Dental, Vision, Life and Disability insurance. Flexible spending and 401k plans and a generous paid time off program.
Pre-employment backgrounds and drug test are required.
Equal Opportunity Employer Veterans/Disabled and other protected categories.